Divide Or Conquer

Diana McLain Smith argues that most of us never even think about our relationships, at least not until they get into trouble – and by then it may be too late. Convinced that others have attitude problems, we focus on getting them to change. But that never works; it just convinces our colleagues that we’re the source of the problem. What we need to change, Smith argues, are the patterns of interaction between us. Smith shows us how to build work relationships that are flexible and strong enough to survive the toughest challenges.